Customer Care Executive
Year Bengaluru, Karnataka, India
Job Description
ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints.
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow-through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality
Offs: 2 Rotational week off JOB DETAILS
Company: Teleperformance
Client Process: Ola Safety
Website: https://olacabs.com/RideSafeIndia
Post: Customer Support Executive SELECTION CRITERIA
- Graduates: min 01 years of experience in Customer Service (Voice)
- Undergraduates: min 18 months of experience in BPO (Voice)
- 02 dose Vaccination is Mandatory for interview
- Applicant should be ready to join immediately and work from the office.
- Proficient English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil
- Candidate must be energetic & loud
- Problem-solving skills and Active listening
- Round 1 \xe2\x80\x93 HR
- Round 2 \xe2\x80\x93 Ops
- Round 3 \xe2\x80\x93 Trainer
- Health insurance
- Provident Fund
- Flexible shift
- Overtime pay
- Shift allowance
- Bengaluru, Bengaluru - 560103, Karnataka: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
+91-XXXXXXXXXX
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Job Detail
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Job IdJD2994438
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear