Customer Care Executive
Job Description
.conducting customer satisfaction surveys to understand what areas of the company\'s services need improvements \xe2\x88\x99catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution \xe2\x88\x99curating streamlined email and social media communication mediums for offers, updates and much more \xe2\x88\x99dealing with customer issues and churning out an easy-to-follow solution \xe2\x88\x99handling customer concerns and complaints in a timely manner \xe2\x88\x99informing customers of upcoming promotions or deals \xe2\x88\x99establishing a positive rapport with all clients and customers in person or via phone \xe2\x88\x99forming reports based on customer satisfaction statistics and helping their team to develop new skills \xe2\x88\x99fixing appointments based on the availability of customers and clients \xe2\x88\x99interacting with customers to ensure they have a desirable and shareable experience Job Type: Full-time Salary: \xe2\x82\xb910,000.00 - \xe2\x82\xb920,000.00 per month Job Type: Full-time Salary: \xe2\x82\xb910,000.00 - \xe2\x82\xb920,000.00 per month Schedule:
- Day shift
- Aluva, Kerala: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Preferred)
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Job Detail
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Job IdJD3195028
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAluva, Kerala, India
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EducationNot mentioned
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ExperienceYear