Customer Care Executive
Year Ahmedabad, Gujarat, India
Job Description
Responsibilities
- Attend all customer queries received via Email, Chat or Calls
- Call Customers to confirm COD Orders
- Address all customer queries promptly and in a polie & satisfactory manner
- Call customers to gather feedback on the product & get them to leave reviews on the product
- Facilitate all customer exchange & refund requests. Co-ordinate with the Operations team to arrange pickups and exchanges for given customers
- Work closely with operations team to make sure all customers orders are delivered in time.
- For any Rejected Orders, call customers & understand the reason why order was rejected. Try to solve their issues.
- Have excellent typing skills, ability to handle atleast 100-150 queries per day.
- Provident Fund
- Day shift
- Yearly bonus
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
- Higher Secondary(12th Pass) (Required)
- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Required)
- Hindi (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD2998825
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAhmedabad, Gujarat, India
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EducationNot mentioned
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ExperienceYear