Job Description

: About the company As part of the Thermo Fisher Scientific team, you\'ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world\'s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Role Description/Position Summary The primary responsibility of this role of Field Service Engineer is to handle mainly XRF (X-Ray fluorescence Spectrometers). Attend installation, maintenance, and break-down calls of the customer. Developing knowledge on Optical Emission Spectrometer (OES) is an added advantage. Responsibility, Skills and Experience Requirement: Responsibilities: To ensure we deliver a world-class experience to our customers by providing proactive service support for our Equipments. Develop a win-win relationship with customers and project Thermo Fisher as a valued partner. Provide pre-installation, installation, warranty & maintenance contract services. Meet or exceed the business commercial plan. Embrace Thermo Fisher culture & methodology to achieve all service KPI. To work closely with other functions like Sales, Supply Chain, Service Operation team, Finance etc., and ensure we meet targeted organic growth for the business. Participate in the implementation of process improvement initiatives associated with customer-centric service operations. Maintain and update all necessary records related to the customers for whom he is the primary engineer. Guide customers in planning and maintaining optimum spare stock. Skills: Ability to plan and ensure on-time execution of PM, BD, and installations will be highly important to meet customer requirements as well as meet business revenue and booking targets. He should have knowledge of the handling of high-value sensitive electrical and electronic-based equipment. The job demands extensive touring and therefore, the candidate should be ready to travel frequently. Candidate should possess the excellent skill to communicate with customers in English both verbally as well as in writing. Minimum Requirements & Educational Qualifications: Bachelor of Engineering (B.E.) in Electronics / Instrumentation with minimum 75% marks in aggregate Minimum 3 years Field experience in servicing of Analytical instruments. Travel up to 75% of the time. Knowledge in the usage of Microsoft Office tools like word, excel, PowerPoint, etc. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. Job Category : Field Service Engineering (FSEN) Business Title : Customer Care Engineer Job Profile : Engineer I, Field Service Management Level : Professional 4

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