Job Description

The incumbent Lead Customer Care Engineer will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of instruments Like-GC, GC-MS and CHNS etc. Our varied product lines include hardware, software products as well as operating systems.

Installs and optimizes hardware/software and configurations at customer sites

Attend all breakdown/Installation and PM call and closure with in assigned service parameter like: RT,DT and DTR etc. by proper allocation of time to achieve customer satisfaction.

Diagnoses and resolves product performance problems

Performs maintenance and repairs on time.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance

Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software

Train other field engineers and customers in the solutions

Achieve the assigned spares and service revenue targets.

Keeping track of ensuring payment collections for the transactions done for the assigned customer base.

Timely reporting of all service reports, weekly reports, expense statement and any other data which is asked from time to time through mobility and emails to ensure communication flow.

Follow guidelines on attendance, leave, mobile & Laptop policies, Travel policies, Safety policies and other policies to achieve proper discipline of operation.

Job Category

Field Services

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.