Customer Care Engineer
Job Description
1. Support Thermo Fisher customers for specialized - Analytical equipment through technical service, installation, operation, training and repair of Ion chromatography, HPLC and Trace elemental product line and have excellent technical competency for Ion Chromatography, HPLC and trace elemental product line.
2. Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance under the CDS software.
3. Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don'ts for optimum performance of the IC, HPLC & trace elemental systems.
4. Investigate difficulties and solve faults arising from operation or utilization.
5. Rectify problems or suggest solutions or arrange for repairs to be made.
6. Provide an important link between customers and Sales and Marketing.
7. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
8. Monitor repairs in terms of the organization's service / warranty cover and making suggestions as to product improvements.
9. Carry out planned maintenance calls and perform regular customer visits for IC, HPLC & trace elemental Product line..
10. Make recommendations about spare parts requirement and assisting with monitoring equipment.
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Job Detail
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Job IdJD2907305
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear