Job Description

Brief About Company:

Exotic India offers a unique selection of products that reflect the cultural traditions and lifestyle of India. We bring the best of India to enhance your living, touching every space and corner of your life. Our range of handpicked products are created and acquired, adhering strictly to our policy of Fair Trade, and celebrate India\'s famed arts, crafts, and spiritual depth with the aim to make India\'s culture and art accessible to all. As we curate products from artisans, designers, and artists who use traditional techniques, skills and hand-based processes, we give back by offering profits to support our culture that inspires us, while preserving its traditions in the process. Our complete collection can be viewed at

Synopsis of Role:

We are looking for a results driven Customer Care Associate to be manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Key Responsibilities:

• Answering customers\' inquiries via call, chat, and social media. Providing the right information.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer\xe2\x80\x99s feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customer\xe2\x80\x99s inquiries, solve their problems and fulfil their needs
• Building lasting relationships with clients and other team members based on trust and reliability.

Benefits

1. Friendly Work Culture

2. Social Security Code- In Place

3. Annual Bonus- as per Company guidelines

4. Leave Encashment

5.Remuneration: -18-22 K. shall base on current CTC & Experience.

Interested can contact on 9319298698.

Requirements

Skill and Competencies :

Good communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers Having 2 Years of working experience in Customer Care.

Ability to concentrate follow customers issues without distraction to resolution Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explore.

Exotic India Art Private Limited