Customer Care Assistant
Year India, India
Job Description
Position Title: Customer Care Assistant
Department:
Retail
Work Location:
Retail Outlets
Grade:
S1/S2/S3
Travel Required:
No
Reporting to:
Administrative:
Cluster Incharge
Reported by:
NA
Functional:
Cluster Incharge
Minimum Job Requirements
Educational Qualification:
12th
Experience:
0 - 2 yrs. of Retail assistant experience
Any additional requirement:
Purpose of the Position (Job Summary)
- To ensure that customer needs are catered to in the Retail outlet.
Key Roles and Responsibilities
Financial
- Responsible for achieving sales target
- Keeping track of daily expense within own area of work, to ensure cost is kept under control
Customer Oriented
- Assisting customer in the selection and purchase of product
- Highlighting special promotions to customers
- Handling customer complaint in professional and diplomatic manner, escalating to ROI when required
People Oriented
- Collaborating with Helpers to meet the sales target
Internal Business Process
- Keeping the shop floor clean and tidy at all times
- Keeping merchandise in an orderly and neat fashion
- Checking the inventory listing with actual stock and sharing discrepancy with the ROI
Competencies
Technical/Functional
Behavioral
- Selling skill
- Product Knowledge
- Computer Knowledge – E.g. Billing
- Customer Focus
- Collaboration
- Result Orientation
- Adaptability
- Grooming
Key Result Areas
Quantitative
Qualitative
- Sales Achievement (Achievement against Targets.
- Growth Value (Growth Against Last Year Respective Month)
- Audit Report
- Stock maintenance – backend and Display
- Customer Service
- Store cleanliness and display
Key Stakeholder Management
Internal
External
- Cluster Incharge
- ROI
- Helper
- Customers
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Job Detail
-
Job IdJD2862743
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationIndia, India
-
EducationNot mentioned
-
ExperienceYear