Job Description

JOB DESCRIPTION

Job Title: Customer Account Representative

SCOPE

Customer Account Representatives are responsible for working closely with Service & Sales teams as well as the corporate Customer Accounts Department in Texas, USA to provide customers with the best possible service and support.

ACCOUNTABILITIES

Gratify and astonish customers with service excellence.

Performs order releases and new account set-ups, Communicates with appropriate personnel regarding potential and existing problem accounts. Reconciles wire payments and/or resolve payment discrepancies. May perform credit investigations and collection contacts through escalation of contacts.

Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required

Processes work with excellence and in a timely manner; meets daily productivity objectives; displays a sense of urgency while maintaining quality and productivity goals

Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, and performs data verification routines in accordance with company procedures.

Understands and correctly works with multiple currencies.

Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed. Expands knowledge of data entry processes utilizing all available resources

Maintains a high level of commitment to achieve goals; promotes and maintains high standards of quality work. Demonstrates effective time management skills

Interacts effectively and maintains professional manner and positive attitude through verbal and written communication with external and internal contacts.

Well organized and able to prioritize and manage multiple tasks. Supports and participates in company total quality process. Trustworthy and maintains confidentiality.

Regular attendance at work is an essential part of the job

Other duties as assigned.

QUALIFICATIONS

EDUCATION & EXPERIENCE

Basic education equivalent to US High School Diploma and 2 years general office experience; or equivalent combination of education and experience.0 to 4 years relvent experience.

Category: Finance/Accounting