Job Description

· 2+ years of relevant professional experience · Intermediate Excel skills · Verbal/written communication and presentation skills, including an ability to effectively communicate with both business and technical teams · Bachelor’s degree required, preferably in business, accounting, or a related field

Job summary
AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Key job responsibilities
Key job responsibilities

• Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems
• Interpret complex pricing contracts and determine pricing structure to be applied for a defined term
• Manage intake of billing escalations and work with partner team towards resolution
• Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Support weekly, monthly and quarterly reporting
• Perform as a subject matter expert and provide mentoring guidance

About the team
Escalations Team is a diverse team within AWS Commerce Platform that supports infrastructure and other foundational initiatives for the most complex pricing agreements.
We are in need of a creative, dynamic and results driven analyst to help us support billing escalations related to discount programs and private pricing contracts. We're looking for a motivated self-starter who's passionate about managing operational processes, strict adherence to terms outlined in customer contracts and supporting both internal and external customers.
Experience with financial contracts and comfortable with contractual language · Strong attention to detail and excellent problem solving skills · Ability to communicate effectively across all functions and levels of the organization · Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects · Strong quantitative, analytical and organizational skills · Highly organized, have multi-tasking skills, and efficient in ambiguous situations · Meets/exceeds Amazon’s leadership principles requirements for this role · Meets/exceeds Amazon’s functional/technical depth and complexity for this role.