Job Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

In order to improve service revenue and enhance customer satisfaction.

Service Efficiency:
- Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
- Improve utilization hours.
- To pass on the business lead generated, to the sales engineer both for aftermarket products and equipment.

Dealer Training:

- Keep Dealer service engineer updated with relevant technical information

- Monitor complaint registers of dealers and track dealer performance to ensure that they are

performing service interventions in line with the requirements of the machine population.

In order to improve dealer efficiency in handling service.

Failure reporting:

- Timely reporting of warranty complaints and product quality related issues.

- Escalation of customer feedback.

In order to help the product company in addressing product quality issues.

Compliance with Corporate Guidelines:

- Follow in letter and spirit the Atlas Copco Vision, Mission and core values.

- Comply with the Atlas Copco Business Code of Conduct.

- Comply with the policies and procedures communicated from time to time.

- Perform any other tasks given by supervisor from time to time

In order to improve service revenue and enhance customer satisfaction.

Service Efficiency:
- Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating procedures and manuals.
- Improve utilization hours.
- To pass on the business lead generated, to the sales engineer both for aftermarket products and equipment.

Dealer Training:

- Keep Dealer service engineer updated with relevant technical information

- Monitor complaint registers of dealers and track dealer performance to ensure that they are

performing service interventions in line with the requirements of the machine population.

In order to improve dealer efficiency in handling service.

Failure reporting:

- Timely reporting of warranty complaints and product quality related issues.

- Escalation of customer feedback.

In order to help the product company in addressing product quality issues.

Compliance with Corporate Guidelines:

- Follow in letter and spirit the Atlas Copco Vision, Mission and core values.

- Comply with the Atlas Copco Business Code of Conduct.

- Comply with the policies and procedures communicated from time to time.

- Perform any other tasks given by supervisor from time to time

What you can expect from us?

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow. Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Learn more at

What we expect of you?

Educational requirements:

- Degree / Diploma Engineer

Experience requirements:

- Minimum of 2 years' experience in handling air compressor services

- Knowledge of hands-on experience in refrigerant dryer.

Personality requirements

- Committed team player.
- High levels of energy and drive.
- Positive attitude.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.