Job Description

As a Customer Support Executive, you will play a pivotal role in ensuring exceptional customer satisfaction and maintaining positive customer relationships. Your primary responsibility will be to address customer inquiries, resolve issues, and provide timely and effective solutions. With a keen understanding of our products or services, you will serve as the front line of communication between our organization and our valued customers. : Skilfully addressing guest queries, requests, and complaints via telephone. Proficiently handling guest inquiries and concerns through email correspondence. Expertly managing escalations to achieve swift and satisfactory resolutions. Engaging with guests face-to-face to deliver personalized service. Demonstrating exceptional multitasking abilities to handle various tasks simultaneously. Required Skills: Profound knowledge of our products and services, enabling you to provide accurate information and solutions to our guests. Outstanding communication skills with an emphasis on voice modulation to ensure clear and pleasant interactions. Impeccable grooming, projecting professionalism and enhancing the overall guest experience. Confidence in addressing guest concerns and delivering solutions with finesse. Proficiency in using Microsoft Excel for data management and reporting. Flexibility to work in shifts and during weekends, ensuring our guests receive support around the clock. Preference: Industry: Hospitality/Travel Management Excellent Communication skills Job Types: Full-time, Permanent, Fresher Salary: 11,044.83 - 30,487.54 per month Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Ability to Commute:

• Mumbai, Maharashtra (Required)

Ability to Relocate:

• Mumbai, Maharashtra: Relocate before starting work (Preferred)

Speak with the employer
+91 9219326207