Job Description

1. Job Summary - We are a fast-growing medical device manufacturing company based in Surat, is seeking a Customer Relationship Manager (CRM Manager) to manage and strengthen relationships with both national and international clients. The ideal candidate will be proactive, articulate, customer-focused, and experienced in managing outbound calls, customer service, and lead nurturing.
2. Key Responsibilities
? Make outbound calls to potential and existing clients to explain products, answer queries, and resolve concerns.
? Generate and qualify leads by identifying potential customers interested in our offerings.
? Handle customer inquiries, complaints, and service-related issues with professionalism and empathy.
? Follow up on leads to ensure consistent engagement and successful closures.
? Maintain accurate and up-to-date customer interaction, lead information, and sales data records.
? Coordinate effectively with internal departments including factory and logistics teams to ensure timely deliveries.
? Provide feedback from clients to internal teams for continuous improvement.
3. Required Skills & Competencies
? Excellent communication skills - verbal and written, with fluency in English and Hindi.
? Strong persuasion and negotiation abilities.
? Customer service orientation - patience, empathy, and professionalism.
? Understanding of sales techniques and lead conversion.
? Proficiency in CRM tools and data entry.
? Basic computer knowledge - MS Excel, email communication, etc.
? Ability to manage and prioritize multiple tasks efficiently.
4. Educational Qualification
? Graduate in any stream.
? Certifications in Customer Service or CRM tools are a plus.
5. Experience
? Minimum 6 months to 1 year in a tele-calling, sales coordination, or customer-facing role.
? Experience with international clients is a bonus.
? Total Experience: 1-3 years preferred.
6. Working Conditions
? Working Days: Monday to Saturday
? Location: Vesu, Surat (Female candidates residing near Vesu preferred)
7. Salary
? Best in Industry - based on experience and skills
8. Gender & Location Preference
? Female candidates preferred
? Preference for candidates residing in or near Vesu, Surat

Skills Required