Crm Incident Manager
Year Pune, Maharashtra, India
Job Description
Description
The Infrastructure Operations Manager provides expert knowledge to deliver the operation and management of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements to support the availability of Vodafone IT applications and Data Centre activities and database environments.The Infrastructure Operations Manager focusses upon the supervision of a team, who ensure availability and effective functioning of internal network infrastructure, data availability and technical support for customers (internal and external). Including monitoring of hardware and software in datacentres, and executing event/incident, configuration, escalation, release, deployment and 3rd party database management activities.Typically reports to the Senior Infrastructure Operations Manager.
- Assists with and advises on the future customer demands / trends, giving direction for improvements on Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;
- Drives and maintains the delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and utilisation;
- Has full people supervisory responsibility for a team of Infrastructure Operations professionals who perform regular system reviews and pro-active performance and resilience improvements in order to provide best customer experience;
- Maintains solid relations with internal and external partners;
- Demonstrates solid communication skills, managing vendors of assigned systems. Reviews vendor incidents regularly and organises vendor meetings to ensure that all incidents are solved according to Service Level Agreements (SLAs);
- Uses best practice knowledge to keep the consistency in infrastructure compliance with Vodafone Group standards;
- Understands the theories and practices across the service performance spectrum, leading refresh and/or decommission of programmes that improve service availability effectiveness;
- Understands IT/Network infrastructure challenges across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas.
Skills
Agile
Automation and Robotics
Cloud
Implementation and Integration
Incident Response
Leading Organisation Culture and Change
Maintain and Repair
Monitor and Diagnose
NFV/SDN
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Job Detail
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Job IdJD2895672
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear