Job Description

Roles and Responsibilities

Serve as the

primary point of contact

for all booked and registered clients, ensuring consistent communication and client relationship management throughout their property journey.? Coordinate and

follow up for balance payments

by sending reminders, generating demand letters, and ensuring timely collection and reconciliation of accounts.? Manage all

post-sales documentation

including payment receipts, buyer agreements, demand letters, and possession letters.? Oversee the

possession process

-- from final payment clearance to handover -- ensuring all documentation, snag checks, and customer satisfaction protocols are followed.? Address

all customer queries

related to payments, documentation, loan coordination, project updates, and possession timelines through calls, emails, and on-site meetings.? Collaborate with internal teams -- sales, accounts, legal, and projects -- to ensure smooth processing of each client's post-sales requirements.? Maintain accurate client records and update the

CRM system

with all communications and document submissions for tracking and reporting purposes.? Ensure proactive communication regarding

construction progress, possession timelines, and handover details

, keeping clients informed and confident about their purchase.? Prepare regular

MIS reports

on payment collections, pending dues, possession schedules, and customer communication status.? Assist in organizing handover events, walkthroughs, and provide after-possession support for client satisfaction and brand goodwill.?

Key Skills and Requirements

Strong communication and interpersonal skills. Proficiency in MS Office and CRM software. Experience in real estate documentation and payment coordination. Detail-oriented with excellent follow-up and organizational skills. Customer-focused with a service-driven attitude.
Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Application Question(s):

Do you have experience in CRM Executive - Post Sales?
Work Location: In person