Job Description

Maintain and update customer records in the CRM system Ensure data accuracy, consistency, and confidentiality Handle customer queries via email, phone, chat, or CRM tickets Follow up with customers to resolve issues and maintain relationships Use CRM software to track leads, interactions, and service requests Generate and maintain reports from the CRM system Assist sales teams by managing leads and tracking conversions Support marketing campaigns through customer segmentation and data analysis Monitor customer behavior and feedback Implement follow-ups, reminders, and loyalty initiatives to improve retention Prepare regular reports on customer activity, satisfaction, and performance metrics Share insights with management for decision-making Identify gaps in customer service processes Suggest improvements to enhance customer experience Work closely with sales, marketing, and support teams Ensure consistent communication with customers across all channels
Job Type: Full-time

Pay: ₹11,170.18 - ₹29,882.00 per month

Work Location: In person