Job Description

Key Responsibilities: ₹ CRM Management: Manage and maintain the company's CRM system, ensuring data accuracy, completeness, and timely updates. ? Customer Data Analysis: Analyze customer data to identify key trends, insights, and business opportunities. ? Sales & Marketing Support: Provide actionable customer insights to support sales and marketing initiatives. ? Customer Segmentation: Categorize customers for targeted and effective marketing campaigns. ? Campaign Execution: Implement and monitor email marketing, loyalty, and retention programs. ? Customer Profiling: Create and update customer profiles, track interactions, and maintain communication history. ? Reporting: Generate CRM performance reports, dashboards, and key metrics for management. ? Follow-up & Coordination: Maintain regular follow-ups with customers and internal teams to ensure smooth coordination. ? Training & Support: Assist team members in understanding and effectively using the CRM system. ? Compliance: Ensure compliance with data privacy, security, and confidentiality standards. ? Collaboration: Work closely with production, sales, and other departments to align CRM practices with organizational goals.

Skills Required