Job Description

About CRISIL Limited

CRISIL is a leading, agile, and innovative global analytics company driven by its mission of making markets function better.

It is Indias foremost provider of ratings, data, research, analytics, and solutions with a strong track record of growth, culture of innovation, and global footprint.

It has delivered independent opinions, actionable insights, and efficient solutions to over 100,000 customers through businesses that operate from India, the US, the UK, Argentina, Poland, China, Hong Kong, Singapore, Australia, Switzerland, Japan, and the United Arab Emirates (UAE).

It is majority owned by S&P Global Inc, a leading provider of transparent and independent ratings, benchmarks, analytics and data to the capital and commodity markets worldwide.

CRISIL is committed to creating an open and equal workplace for a diverse workforce. We have been mindful of gender diversity at our workplace.

To know more: www.crisil.com

Life at CRISIL

Be the impact

Drive growth with a strong sense of purpose.

Create lasting impact that affects individuals, businesses, and the society at large.

That\'s what \'Life@CRISIL\' is all about.

This is where you unlock the next chapter of your career - fueled by our caring culture which encourages you to learn and innovate, an environment that fosters positivity through our people-first approach and an attractive rewards & benefits program that puts your growth in the spotlight. An inspiring setting where you will find the brightest minds, inspiring you to unleash your potential.

CRISIL is a place where your ideas and opinions are always welcome, and continuous learning is the norm. Because we know thats what it takes to solve the biggest real-world challenges and move the needle in the direction of unexplored future possibilities. All without compromising on our strong ethics.

So go ahead. Unlock the next chapter of your career.

Be the impact that transforms the world.

About Coalition Greenwich:

Coalition Greenwich, a division of CRISIL, an S&P Global Company, is a leading global provider of strategic benchmarking, analytics, and insights to the financial services industry.

We specialize in providing unique, high-value and actionable information to help our clients improve their business performance.

Our suite of analytics and insights encompass all key performance metrics and drivers: market share, revenue performance, client relationship share and quality, operational excellence, return on equity, behavioral drivers, and industry evolution.

:

: Business Operations Manager, CIB Corporates VOC

Shift: 12 noon to 9 pm India time

Location: Mumbai (preferred)/Gurgaon

Coalition Greenwich is a leading analytics and business intelligence provider to the financial

services industry. Our clients include Corporate and Investment Banks, Asset Managers, and Fintechs. We specialize in providing unique, high-value, actionable information to help our clients improve their business performance. Our suite of analytics and insights encompass all key performance metrics and drivers: market share, revenue performance, client relationship share and quality, operational excellence, return on equity, brand perception, behavioral drivers, and industry evolution. We are a division of CRISIL, an S&P Global Company.

Responsibilities:

The Business Operations Manager works in close collaboration with the CIB Corporates VOC team globally as well as internal operations/functions and provides both tactical and strategic direction on all operational aspects for the sector. The candidate needs to understand the business and identify opportunities to streamline operations through process reengineering, product development, and automation.

Principal responsibilities include:

- Create and manage research project plans including PID (Project Intention Doc)

- Work with the Banking Sector leaders globally to manage resources to ensure appropriate staffing and skill set is assigned to each project

- Manage the research project lifecycle, i.e., questionnaire development, universe development, data collection during fielding, data processing and report development to ensure that high quality output is produced and delivered on a timely basis

- Lead key planning meetings, status meetings, solutions meeting providing meeting minutes where applicable

- Work with cross functional teams to resolve project related scheduling and resource issues

- Lead strategic operational initiatives driving efficiency and work with Development team to implement enhancements to apps/ processes

- Identify relevant third-party data inputs, coordinate its sourcing and implementation into the existing workflow, also including coordination with the IT team

- Assist in vetting and development efforts for all potential new projects and lead operational aspects of new business initiatives in the Sector

- Coordinate training for new hires

- Point person to the team on most topics, who to go to for what, questions about technology & how they work together, processes, issues, etc.

Secondary Responsibilities:

- Identify and escalate areas of perceived risk. Formulate solutions and plans to mitigate the risk.

- Provide and document detailed root-cause analysis for all delays that result in status downgrade.

- Create and maintain a list of metrics which help evaluate the health of the sector

- Work with Sector Business Managers across regions on global projects

- Oversee the facility design process and review all requests for new facilities

- Maintain project documentation (PID/Project Plans)

- Ensure the cataloguing and maintenance of review notes using a SharePoint

- Ensure organization and preparation of review notes for questionnaire design purposes

Required Experience

- Bachelors Degree required, MBA a plus

- 5+ years of experience in managing operations in a global setting

- Ability to drive process efficiency through innovation and business reengineering

- Strong skills to coordinate with various business, operation and support teams

- Hands-on with business analysis, product development, data sourcing and management as well as automation

- Solid communication and presentation skills

Required Skills:

The successful candidate will have to demonstrate the following attributes:

- Rigorous organizer and a ruthless prioritizer with ability to communicate and juggle multiple demands

- Excellent stakeholder management and communication skills

- Result and solution driven with strong data orientation

- Strong execution skills

- Ability to map processes and identify automation opportunity areas

- Experience in working on global cross-team projects is a strong plus

Department - Coalition

Open Positions - 1

Skills Required - Operations Planning, Operations Management, Business Operations, stakeholder management, workflow, Banking Products

Location - Mumbai/Gurgaon

Education/Qualification - MBA

Years Of Exp - 5 to 10 Years

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