Job Description

Key Responsibilities

1. Customer Service

Greet customers warmly and take orders accurately. Provide menu information and suggest add-ons or specials. Handle customer queries and complaints politely.

2. Beverage & Food Preparation

Prepare tea, coffee, and snacks as per standard recipes. Ensure consistency in taste, portion size, and presentation. Follow food safety and hygiene standards during preparation.

3. Billing & Cash Handling

Operate POS system and generate bills. Handle cash, UPI, cards, and ensure accurate cash balancing. Issue receipts and manage basic sales records.

4. Cleanliness & Hygiene

Maintain cleanliness of counter, tables, utensils, and equipment. Follow personal hygiene standards (uniform, apron, gloves, cap). Comply with FSSAI and food safety guidelines.

5. Stock Handling

Assist in checking daily stock of tea, milk, sugar, cups, etc. Inform supervisor about low stock or shortages. Minimize wastage and handle materials carefully.

6. Opening & Closing Duties

Assist in outlet opening and closing activities. Ensure equipment is switched off and area is secured after closing.

7. Team Coordination

Work as a team member to ensure smooth outlet operations. Follow instructions from supervisor or manager.

Required Skills & Competencies

Good communication and customer handling skills Basic knowledge of food & beverage service Ability to work in shifts and during peak hours Honest, punctual, and well-groomed Willingness to learn

Educational Qualification

Minimum: 10th / 12th Pass Hospitality or F&B training preferred (not mandatory)

Experience

0-2 years of experience in cafe/tea outlet / QSR preferred Freshers can apply

Work Conditions

Standing duty for long hours Shift-based work, including weekends & holidays
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

Provident Fund
Work Location: In person