Job Description

Credit Controller

Are you a problem solver?

Are you detailed oriented?

About our Team
Elsevier is the world\xe2\x80\x99s leading provider of professional information solutions in science and health, legal, risk management, and business-to-business sectors.

About the Role
As A Credit Controller You Will assess and advise on creditworthiness of prospective and existing customers.

Responsibilities

• Ensure that customer debts are collected in line with contracted payment terms.
• Follow up with customers through dunning letters, statement of accounts, email reminders and phone calls.
• Make proactive calls to predefined customers to ensure that potential issues are identified at an early stage.
• Able to set collection priorities based on customer risk profiles and amount past due. Must be knowledgeable of all different customer payment processes - specifically automated methods.
• Must match payment terms to customer payment habits while maintaining standards for business segment.
• Negotiate pay-plans and ensure that pay-plans are signed by the relevant authority.
• Ensure customers are part of the automated dunning run and request approval to exclude dunning in case required.
• Ensure all debits and credits on a customer\'s accounts receivable statement of account is worked to conclusion with payment or internal adjustments.
• Reconciliations are up to date and write-offs (escheatment where applicable) are part of the monthly cycle of activities.
• Provide remittance advice to the Cash application team and ensure customers pro-actively share the remittances.

Requirements

Builds Relationships

• Establishes rapport with others on the team and across teams.
• Works effectively with others to get work done.
• Handles difficult situations, minimizing conflict.
• Treats all individuals with respect."

Collaboration and Teamwork

• Encourages cooperation between all members of the team.
• Identifies and removes barriers to team performance.
• Helps people to resolve conflict.
• Identifies ways for further collaboration across teams.
• Seeks team members\xe2\x80\x99 input and expertise; facilitates open and interactive discussion of matters affecting the team.

Takes Initiative

• Independently addresses unexpected situations.
• Confident in acting and removing obstacles to action.
• Can be counted on to follow through on actions.
• Encourages others to take their own initiative when faced with a problem.
• Provides appropriate amount of information, resources and support without undermining the individual\xe2\x80\x99s full ownership of objectives and their success.

Inspires and Motivates Others to High Performance

• Brings to the group a high level of energy and enthusiasm.
• Supports others when they go the extra mile.
• Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work.
• Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members."

Communicates Powerfully and Prolifically

• Provides clear instructions and directions to others.
• Can both actively listen to and effectively question to understand another\xe2\x80\x99s viewpoint.
• Helps others understand situations by communicating business context.

Technical and Professional Expertise

• Applies a detailed understanding of own work and relates effectively to overall business context.
• Can be depended upon by manager and peers for technical or professional advice.
• Delivers within own role to make an important contribution to the team.
• Is able to resolve technical issues or questions quickly and effectively."

Champions Change

• Understands and applies change management methodology to change initiatives.
• Looks for ways to improve own work processes.
• Plans ahead to prepare for changes that may affect the business or team.
• Maintains a positive outlook in the face of a changing environment.
• Can clarify how changes affect individual, team and wider division.
• Actively seeks out ways to continually improve team activities."

Education, Knowledge, Skills and Experiences (and any other requirements)

• Have credit control or accounts receivable experience.
• Experience in this role requires a result driven, focused team player, with good communication skills and able to drive.
• Able to work under tight time pressure whilst still maintaining high standards of work.
• Have credibility and be able to negotiate with customers over the telephone whilst valuing the customer relationship.
• Able to support the sales organization in debt collection matters wherever it\xe2\x80\x99s possible.
• Experience in multi-tasking while keeping key priorities in focus.
• Experience in Microsoft Excel, Word and Outlook is a must.

Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\xe2\x80\x99s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.

Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.

Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.

Together, we create possibilities.
Join us
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK .

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