Coustomer Care Executive
Year Bhopal, Madhya Pradesh, India
Job Description
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According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:
+91 8269697709
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Communicating with them through various omnichannel channels, including email, social media, phone or SMS
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.
- Rotational shift
- Higher Secondary(12th Pass) (Required)
- Hindi (Required)
- English (Required)
+91 8269697709
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Job Detail
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Job IdJD3282964
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBhopal, Madhya Pradesh, India
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EducationNot mentioned
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ExperienceYear