Job Description

Roles and Responsibilities - Counter Staff (Chai Nagri)

Customer Service:

Greet customers warmly and take their orders efficiently. Provide accurate information about the menu, ongoing offers, and new products. Ensure a pleasant customer experience with polite communication and prompt service.

Order Handling:

Process orders through the POS system accurately. Coordinate with kitchen staff to ensure timely preparation and delivery of orders. Handle takeaways, dine-in, and online orders smoothly.

Cash & Billing Management:

Handle cash, cards, and digital payments responsibly. Issue correct bills and return accurate change. Maintain daily sales records and submit cash to the manager as per policy.

Product Knowledge:

Have complete knowledge of Chai Nagri's menu, ingredients, and sub-brands. Promote add-ons, combos, and special beverages to increase sales.

Cleanliness & Hygiene:

Keep the counter area, display, and serving sections neat and organized. Follow hygiene standards for serving food and beverages.

Inventory & Stock:

Monitor stock levels of cups, straws, disposables, and other counter essentials. Inform the manager or kitchen staff of shortages or reordering needs.

Team Coordination:

Work closely with kitchen and service teams to ensure smooth operations. Support other team members during rush hours and maintain discipline.

Brand Representation:

Maintain personal grooming and wear the prescribed uniform neatly. Represent Chai Nagri's values of hospitality, hygiene, and customer satisfaction at all times.
Job Type: Full-time

Pay: ₹8,614.49 - ₹12,000.00 per month

Work Location: In person