Job Description

Key Responsibilities


Design and architect scalable ServiceNow solutions aligned with business requirements


Lead ServiceNow platform administration including user management roles groups and access controls


Implement and optimize ITSM modules such as Incident Problem Change Request and CMDB


Collaborate with stakeholders to gather requirements and translate them into technical specifications


Ensure platform stability performance and compliance with governance standards


Develop and maintain technical documentation architecture diagrams and best practices Provide guidance and mentorship to ServiceNow developers and administrators


Stay updated with ServiceNow releases and recommend upgrades or enhancements


Required Skills Qualifications


Proven experience as a ServiceNow Architect or Senior Developer


Strong hands on experience with ServiceNow Administration and ITSM modules


Deep understanding of ServiceNow platform architecture scripting JavaScript and integrations REST SOAP APIs


Experience with ServiceNow workflows Business Rules UI Policies and ACLs


Knowledge of CMDB design and maintenance


Familiarity with ITIL framework and ITSM best practices


Excellent problem-solving communication and stakeholder management skills


ServiceNow certifications eg Certified System Administrator Certified Implementation Specialist are a plus


Preferred Qualifications


Experience with other ServiceNow modules like HRSD CSM or SecOps


Exposure to Agile methodologies and DevOps practices


Experience in multi instance ServiceNow environments

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.