Handling personalized service requests of customers.
To understand clients business & provide appropriate business loan solutions.
Work closely with Branch Banking teams for new customer addition.
To ensure smooth onboarding of the client and catering to client requirements.
Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement.
Managing complaints of customers and ensuring their resolution within TAT.
Job Requirement
Qualification- Graduate
Courteous and polite with customer service orientation
Excellent written and oral communication skills
Good Knowledge of Microsoft Excel
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