Job Description

Company Description At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We\'re fueled by our vision to create a healthier world. How Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: The most important aspect of this position is the ability to understand technical processes within a regulatory framework. The application of technology and process improvement to increase both the accuracy and speed of operational teams will be a crucial requirement for this position. The person in this role will be responsible for support of the Compliance Services Business Unit in aspects involving all operational software tools including but, not limited to, the medical information and pharmacovigilance systems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: . Maintain working knowledge of all of the relevant business processes and the software tools required to support those processes . Perform tier 1 application support for the medical information system and related software in cases where such support requires an expert knowledge of Compliance Service\'s current business processes and client specific workflow requirements and falls under the purview of the Business Process team . Responsible for coordinating support tickets, data entry, and data maintenance for the medical information system and related applications . Help identify process improvements for the following functions: data entry and data reconciliation. . Participate in software testing (user acceptance testing) and software validation activities to include execution and documentation of test scripts . Work with internal project managers and client representatives with various database-related projects All other duties as assigned MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. . Education College degree or equivalent work experience in software support or project management . Language Excellent written and spoken English language skills are required . Experience and/or Training Excellent telephone and customer service skills. Able to work independently in a fast-paced environment with minimal supervision. Attention to detail and organizational skills are a must. Excellent oral and written communication skills. Conscientious and efficient. . Technology/Equipment Proficiency with standard desktop computing programs (i.e., Microsoft Word, Microsoft Excel, and Microsoft Power-Point) is required. PREFERRED QUALIFICATIONS: . Education College degree or equivalent work experience . Experience and/or Training Knowledge of medical terminology. Excellent interpersonal skills. Positive Attitude and Energy - exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude. Communication Skills - possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate. Innovator - transforms creative ideas into original solutions that positively impact the company\'s performance. Highly Principled - proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. . Licenses/Certificates Any certificates related to computer software support, project management or regulatory functions in life sciences or any medical industries will be helpful. Technology/Equipment Experience working with medical information databases (e.g. IRMS) and/or drug safety databases (e.g. ARIS-G, ARGUS) is desirable. Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Additional Information OUR CULTURAL BELIEFS Patient Minded I act with the patient\'s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $65,000 to $91,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time. From EVERSANA\'s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one\'s identity. All of our employees\' points of view are key to our success, and inclusion is everyone\'s responsibility. Follow us on LinkedIn | Twitter

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