Job Description

Job Family: Technical Support

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Under general supervision, conducts logical analysis of complex customer issues and management information requirements associated with a specific suite of products.

Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.

Recognizes repetitive customer issues to facilitate the development of quality products.

Makes a conscious effort to contribute value-added services and ideas to our customers.

Demonstrates effective teamwork skills.

Demonstrates ability to perform all position related tasks and master position requirements in order to earn advancement.

Consistently meets established KPI targets tied to yearly DPM objectives.

Applies technical knowledge which may include Unix/Linux , Windows operating systems. May also require SQL, Oracle and Shell Scripting knowledge to resolve complex software problems.

Job Requirements :

Bachelor's degree or equivalent technical experience strongly desired.

Strong experience in technical troubleshooting is required

Airline or travel agency experience is a plus.

Proficient English written and oral communication skills. Command of a second language would be desired.

Must be willing to travel 10-25% of the time

Experience using CRM tool is desired.

Technical Skills

Programming Languages (desired, not required): Extjs, JavaScript, VB, , , HTML, C, C++, Java

DBMS: MSSQL Server 2005/2008, Oracle, MY SQL, MS Access

Operating Systems: UNIX, Windows

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn.

Stay connected with Sabre Careers