Job Description

Responsibilities Key Responsibilities: Good written and oral communications, phone etiquette, and customer service skills. Core responsibility is to Lead, Monitor and report IT Applications, System issues to Application team and Business proactively. Good working knowledge of Mainframe Operations, IT Infrastructure, IT Application Monitoring tools, track anomalies to relevant stakeholders. Good Understanding of Technical concepts and has working knowledge of troubleshooting and analysis of network, applications, systems, and device issues. Should work as a team player, shows initiative, and has a strong desire to share knowledge with others. Maintains high quality of work able to multitask in a fast-paced environment. Good understanding of ITIL processes including Incident, Problem, Change, Knowledge and Event Management. Suggest or implement improvements to team processes and procedures. Open to work in different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs. Qualifications Skills & Experience: Good understanding of the Mainframe Operations, CA7, Control M, Balancing and Scheduling, Java, Elastic search and Kibana: Application health, system availability, latency, performance, and end-to-end monitoring. Previous experience monitoring and troubleshooting critical systems. Working knowledge of any 5 of this software: Mainframe, Dynatrace, Tivoli, SiteScope, FireEye, McAfee EPO, Meraki, SCOM, NNM, SPLUNK, ServiceNow, and OMi event manager. Additional Information Other: Flexibility, sound technical skills, high aptitude, positive attitude, strong inter-personal skills, excellent communication, and time management skills Competencies: Make sound business decision Embrace Change Build strong Partnership Get results Act Strategically Lead & cultivate talent

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