Job Description

The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

The Consultant (Service Delivery) role provides an opportunity to work closely with clients and the customer success team on a specific set of accounts. The Consultant will work closely with a Senior Consultant or Principal Consultant in the team on multiple client accounts and support the day-to-day operational items.

The Consultant should be able to understand the scope and business requirement of the individual deliverables and should possess an analytical mindset. He / She is expected to be a quick learner and will eventually take ownership of the ongoing maintenance of the account by handling Change requests and incidents to the client’s satisfaction in a timely manner, with minimal supervision. The Consultant would be supported by the Senior Consultant / Principal Consultant in the team on the SA skillsets, Ad Ops skills etc.


ABOUT THE TEAM: Nielsen Media would not function without our Technology teams! We are catalysts for delivery quality, on-time, reliable measurements to clients, and we are cultivators, growing our employees through education, skill building and experiences. Around the globe, our Technology teams are relentless in our pursuit of superior analytics, technology, process and support.

RESPONSIBILITIES

• Work closely with the internal team members, clients and Customer Success team on requirement gathering, understanding issues/ challenges faced by them to find optimal solutions.
• Handle client configurations and leverage SQL skills for data analysis.
• Manage deliverables across 3 or more accounts by actively engaging the client and agency stakeholders.
• Collaborate with product and engineering teams for product enhancements, bug fixes, product migrations, etc.
• Learn new technologies/product stacks and provide training to other associates on these topics.
• Build strong relationships based on mutual trust and respect with peers within the Portfolio and across teams.
• Manage the Client Configuration documents in a clean, concise, maintainable fashion.

QUALIFICATIONS

• 2 - 4 years of hands-on Development/Support experience.
• A Bachelor’s Degree in Engineering is preferred.
• Understanding of SQL Queries/Shell scripting/regular expression pattern matching. Ability to partner with other Nielsen teams for product enhancements, bug fixes, POCs, migrations, etc.
• High-level awareness of industry and domain trends in ad-tech Experience in an Ad Technology, Digital Publisher, or Digital Agency environment is desirable.
• High-level understanding of MTA Solution capabilities, trends, and limitations Willingness to quickly pick up new technology or product areas and create key business outcomes in that area.
• Passion for being hands-on with data, analytics, and new technologies Comfortable working with large data sets and exploring big data Ability to synthesize data & simplify findings Strong logic, deductive reasoning, problem-solving, and critical thinking skills, particularly with the application of statistical and quantitative tools.
• SOFT SKILLS:
• Must be a team player and Self Motivated
• Demonstrated ability to multi-task in a fast-paced environment and demonstrated ability to prioritize tasks and manage conflict.
• Good written and verbal communication skills.
• Open to constructive feedback and readiness to adapt to changes.

ABOUT NIELSEN

We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen: www.nielsen.com & www.gracenote.com.

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