Job Description

Date: Aug 20, 2022

Job Requisition Id: 46639

Job Category: IT Infrastructure

Location: Pune, Maharashtra, IN


We are looking forward to hire O365 & MS Exchange professional for the Infrastructure team, who thrives on challenges and desires to make a real difference in the business world. With an environment of extraordinary innovation and unprecedented growth, this is an exciting opportunity for a self-starter who enjoys working in a fast-paced, quality-oriented, and team environment.
You are required to have skills in the following areas :

• Must have strong knowledge and administration experience in MS Exchange server roles & Exchange Online
• Knowledge on Active Directory.
• Handling Hybrid deployment and Mailbox migration issues.
• Strong knowledge on Outlook / MS Teams / OneDrive and Mobile device Active sync troubleshooting
• Knowledge on handling Exchange Online and SharePoint service request like providing access / revoke access etc.
• Good understanding of email spam and spoofing issues. Able to identify such issues and report to the Security team.
• Experience Office 2010, 2013, 2016 & 2019
• Strong troubleshooting knowledge on Exchange online. (Mail Flow, Mailbox, and Email restoration)
• Good understanding of handling Windows 10 and Desktop issues
• Experience in troubleshooting 3rd party / Office 365 business applications.
• Good understanding of SMTP and able to assist requestor in enabling or configuring SMTP on printers / applications etc.
• Knowledge of Exchange online PowerShell for day-to-day activities
• Good understating of Exchange online Security & Compliance centre, should be able to monitor and report any activities to security team
• Fluent in English, in both oral and written communication
• Certification – ITIL V4, Microsoft certified messaging administrator associate (MS-203)

• Handling Exchange Servers, Exchange online issues.
• Generating reports for internal Audits.
• Responsible for updating, sharing weekly & monthly tickets tracker and analysis.
• Handling Office installation and configuration requests.
• Generating weekly report for Exchange Online License usage.
• Work independently on ticket resolution and drive it towards closure.
• Creating Technical Documents for day-to-day operations.
• Providing training to freshers
• Should be flexible for rotational shifts
• Excellent oral and written communications skills
• Customer-oriented, and capable of providing high levels of client satisfaction.
• Ready to work in rotational shifts (24/7)
• Exposure in practicing ITIL standards for Infrastructure management.