Job Description

Duration: Full Time Positions Available: 8 Details: Job Responsibilities: . Administer Skype, MS Teams, SharePoint, and other MS Office Suite . Administer email services in Exchange On-Premise and O365 . Administer windows server services (AD, DHCP, DNS, GPO) . Troubleshoot, test, and resolve complex end-user technical issues/problems. . Will act as subject matter expert on tools, programs, and applications unique to the client environment . Will act as the go-to resource that helps resolve complex issues . Will match project priorities to industry best practices . Provide training to consultant teams and end-users as needed . Where necessary, writing, amending, or removing KB articles . Participate in the creation of training material . Track and document process changes and ad hoc reporting requirements Job Requirements Details: Skills, Licenses, Knowledge, Education, and Training Requirements: . More than 2 years of experience as a subject matter expert for Microsoft Infrastructure . A keen interest in new technologies, ability to learn quickly, and high level of motivation . Knowledge of MS Exchange On-Premise and Office 365 . Knowledge of Microsoft Windows-based operating systems to include servers and workstations, possess expertise using Microsoft Office Products . Knowledge of Active Directory, Group Policy Objects (GPO), DHCP, DNS . Knowledge of PowerShell Scripting . Ability to understand industry best practices and can communicate those insights to help improve the business model . Prior support of clients users and the client environment . Attendance and schedule adherence are requirements of this position Level of Knowledge, Skills, and Authority: . Knows and applies advanced concepts, practices, and procedures of a particular field of specialization . May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position . Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility . Resolves most questions and problems and refers only the most complex issues to higher levels Pay Range: Based on Experience

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