Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant - ITOM Event Management Specialist
We are seeking a skilled ITOM Event Management Specialist to support, enhance, and maintain our enterprise monitoring and event correlation systems. The ideal candidate will have a strong background in ServiceNow ITOM, Event Management, and scripting (PowerShell and Python) to integrate and automate monitoring tools across the environment.
Responsibilities:

• Manage and optimize ServiceNow ITOM Event Management -- including event ingestion, alert correlation, and root cause analysis.
• Develop and maintain integrations with monitoring tools using MID Servers, Agent Client Collectors, and custom scripts.
• Develop and maintain check definitions, check instances, and alert polices for Agent Client Collectors.
• Build and fine-tune alert rules, event filters, and correlation logic to reduce noise and improve actionable insights.
• Create automated workflows and remediation scripts for repetitive operational events.
• Collaborate with infrastructure, application, and service management teams to ensure monitoring coverage and event health.
• Develop custom dashboards, reports, and performance analytics to support proactive IT operations.
• Troubleshoot issues in event flows, integrations, Agent Client Collectors, MID Servers, and ServiceNow ITOM modules.

Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelor's degree or equivalent technical training, certified in relevant technologies, with good years of experience.

Preferred qualifications / Skills

• Good years of experience in IT Operations Management (ITOM), Event Monitoring, or ServiceNow Event Management.
• Strong scripting skills in PowerShell, Python, Shell for automation and integrations.
• Hands-on experience with monitoring tools (e.g., SENSU, SolarWinds, SCOM, Nagios, LogicMonitor, CloudWatch, etc.).
• Familiarity with CMDB, and Service Mapping.
• Understanding of event correlation, alert automation, and root cause analysis concepts.
• Knowledge of ITIL processes (especially Event, Incident, and Problem Management).
• Strong communication and collaboration skills across technical and business teams.
• Self-driven, proactive, and able to work independently in a dynamic environment.

Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required