Job Description

KEY ACCOUNT MANAGER II CLIENT SERVICING

About the company :

- Connect and Heal is a Bengaluru-based health-tech company that provides end-to-end coordinated care for employees. Founded in November 2016, CNH aims to be the first Health Maintenance Organization in India.

- We are one of the very few technology companies that own infrastructure and have meaningful influence over the delivery of care through partners. We employ over 700 doctors and paramedics who deliver outpatient care and emergency services across 60 cities in India. On top of this, we also have a managed network of hundreds of doctors who can consult across 35+ specialties and can converse in almost all Indian regional languages.

- Over the last 6 years, we have built a preferred network of 6000+ hospitals, specialist clinics, and 3500+ diagnostic centers across India. Our operations under the name MUrgency operate the largest on-demand Ambulance network in the country with over 4500 ambulances and counting.

- At Connect and Heal, we are leveraging technology to create a holistic end-to-end healthcare management ecosystem for the people. During the COVID-19 pandemic, we discovered that teleconsultation is a powerful medium to get access to high-quality health outcomes for the majority of the cases of both acute and chronic diseases. Similarly, we believe that we can enable better access and higher accountability of care using technology in health care.

ABOUT THE ROLE :

- Frequent engagement with clients, understanding the needs and finding solutions.

- Ability to interpret client needs/briefs and translating them into inputs for internal team towards credible solutions

- Revenue management

- Manage conversion & in-sales

- Retention of existing clients

- MIS preparation & High Level Presentations & Story Boarding

- Coordinate with operations and communication teams to deliver output in alignment with brand expectations

- Ability to come up with unique & creative solutions and convince the client with conviction on ideas being presented.

- Handling escalations and finding resolutions

SKILL REQUIRED:

- Proficient in Striking business communication & influencing skills with different stakeholders

- Ability to Work on MS office- excel & ppt and google docs , spreadsheets, etc.