Job Description

Overview:
Role Purpose The purpose of this role is to be responsible for configuratingand maintaining the software and other technological aspects of theproject being run for the Wipro client
Do

• 
  Provide assistance in configuration of applications based onclient requirements
  • Collate configuration requirements from the functions/ BUs/ SLsand obtain approval from business owners
  • Plan and execute assigned configuration tasks within deadlines
  • Provide system configuration support based on changing businessneeds
  • Assist in system analysis, design, development, and testingactivities
  • Provide support in developing, implementing and testing patchreleases and system upgrades

• 
  Maintenance of the configuration archive and its upkeep
  • 100% compliance to configuration standards and procedures
  • Make changes to existing configuration processes as per theclient requirements and maintain proper documentation/ log
  • Analyze and resolve configuration issues in a timely manner
    
• MIS Management, Reporting & Backend Support
  • Preparation of Daily, Monthly status report on certainconfiguration parameters as required by the client & stakeholders
  • Documentation & reporting as per the client need onconfiguration standards
  • Issue resolution in minimum time possible with respect to anymodification or change requested by the client

Stakeholder Interaction


Stakeholder Type
Stakeholder Identification
Purpose of Interaction

Internal
Lead Configurator
Regular reporting & updates

Software Developers
For regular coordination on the software for which testing is done
Display
Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Leveraging Technology \xe2\x80\x93 Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization \xe2\x80\x93 Competent
  • Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk \xe2\x80\x93 Expert
  • Technical knowledge \xe2\x80\x93 knowledge of various programminglanguages, tools, quality management standards and processes - Expert

Competency Levels

Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert
Applies the competency in all situations and is serves as a guideto others as well.

Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

• 
  Behavioral Competencies
  • Formulation & Prioritization
  • Client centricity
  • Execution Excellence
  • Passion for Results

Deliver


No.
Performance Parameter
Measure

1.
Continuous Integration, Deployment
100% error free on boarding & implementation, throughput %,Adherence to the schedule

2.
Quality & CSAT

On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skillupgradation