Job Description

:

Role Purpose

The purpose of this role is to be responsible for configuratingand maintaining the software and other technological aspects of theproject being run for the Wipro client

Do

• Provide assistance in configuration of applications based onclient requirements
• Collate configuration requirements from the functions/ BUs/ SLsand obtain approval from business owners
• Plan and execute assigned configuration tasks within deadlines
• Provide system configuration support based on changing businessneeds
• Assist in system analysis, design, development, and testingactivities
• Provide support in developing, implementing and testing patchreleases and system upgrades

• Maintenance of the configuration archive and its upkeep
• 100% compliance to configuration standards and procedures
• Make changes to existing configuration processes as per theclient requirements and maintain proper documentation/ log
• Analyze and resolve configuration issues in a timely manner

• MIS Management, Reporting & Backend Support
• Preparation of Daily, Monthly status report on certainconfiguration parameters as required by the client & stakeholders
• Documentation & reporting as per the client need onconfiguration standards
• Issue resolution in minimum time possible with respect to anymodification or change requested by the client

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Configurator

Regular reporting & updates

Software Developers

For regular coordination on the software for which testing is done

Display

Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill

• Leveraging Technology - Knowledge of current and upcomingtechnology along with expertise in programming (automation, tools andsystems) to build efficiencies and effectiveness in own function/ Clientorganization - Competent
• Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk - Expert
• Technical knowledge - knowledge of various programminglanguages, tools, quality management standards and processes - Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

• Behavioral Competencies

• Formulation & Prioritization
• Client centricity
• Execution Excellence
• Passion for Results

Deliver

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment

100% error free on boarding & implementation, throughput %,Adherence to the schedule

2.

Quality & CSAT

On-Time Delivery, Troubleshoot queries

Customer experience, completion of assigned certifications for skillupgradation