Job Description

CMDB Data Management Monitor key metrics to ensure CMDB data accuracy and completeness. Analyze error logs and collaborate with cross-functional teams to resolve data issues. Identify and correct inconsistencies in CMDB records. Perform routine activities in accordance with Configuration Management policies and procedures (e.g., review records after deployments or major changes). Support audit activities as directed. Execute regular monitoring and audit tasks to maintain CMDB integrity. Contribute to requirements gathering and documentation. Proficient in Microsoft Excel for data analysis and reporting. Understanding of object-oriented and relational data models. Familiarity with public cloud infrastructure concepts (Azure and/or AWS). Basic knowledge of the ITIL framework, particularly Configuration Management principles. Preferred: Experience with basic Linux command-line tools (e.g., SSH, Bash). Internship or entry-level experience in the software or IT services industry. Preferred: Hands-on experience with ServiceNow. Ability to work independently and collaboratively within a global team environment. Strong communication skills, both written and verbal. Service-oriented mindset with a focus on customer satisfaction. Analytical thinking and effective problem-solving abilities. Motivation to learn, grow, and continuously improve. Bachelor's degree in Information Technology, Computer Science, or a related field.

Skills Required