Job Description

Coordinate meetings and events within designated center. Work with internal partners in catering, audio visual and facilities to meet the clients\' expectations Meet and greet each client daily, provide personalized high touch customer service Adhere to standards of operations established for Conference Center Handle day to day challenges with a proactive approach Ensure maximum utilization of space to achieve yearly utilization goals Maintain a professional, flexible, \'can-do\' level of service Participate in daily operations meeting as well as weekly review Execute pre conference call/meeting, and post conference call/meeting when applicable Manage space issues, escalate unresolved issues to manager Cover reception desk essential functions answering telephone calls, returning emails promptly as required Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports Qualification Three plus years\' experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service Effectively manage guest experience and expectations through a high level of tact and diplomacy Highly organized with the ability to multi-task and apply judgment to priority Working knowledge of audio visual systems Flexibility to deal with a fast-paced, diverse environment MS Office skills, knowledge of EMS booking system (a plus) Must be willing to work flexible shifts covering conference center hours and locations

Monster