Community Manager. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of central management team. Responsibilities:
Create a friendly environment to facilitate high member satisfaction
Be knowledgeable about Innerspace\xe2\x80\x99s membership contracts and guidelines, as well as federal, state, and local laws that manage the work environment.
Conduct tours of the premise for prospective members
Be responsible for achieving sales objectives, occupancy rates etc
Build a quarterly calendar of coworking events that engages all stakeholders
Oversee new member onboarding and member-exit tasks.
Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles.
Seek out information about the business and objectives of tenant organizations and their individual members
Resolve issues between members quickly and in a manner that diffuses tension
Foster a sense of inclusivity where fresh ideas are welcome
Maintain a positive relationship with key vendors and landlord
Manage all building operations to the satisfaction of members
Maximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
Keep members aware of facilities issues that may impact them
Utilize a variety of coworking software applications to manage the space and membership
Make recommendations to the management about new features or perks that will entice members
Submit maintenance tickets for repairs to the facility and key equipment
Requirements:
Minimum Bachelor\xe2\x80\x99s Degree
1-2 years experience in marketing or customer service role. Experience in hospitality is a plus.
Excellent communication skills. Should be fluent in English.
Demonstrated management skills.
High-level ethics, empathy, and dependability
Any additional skill which will help in improving the community experience would be a plus.
Job Type: Full-time Salary: 915,000.00 - 917,000.00 per month Schedule:
Day shift
Ability to commute/relocate:
Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)