Job Description

Role and Responsibilities : Customer facing role - Understand the needs of all the members. - Maximize customer satisfaction through regular customer engagement - Solve customer needs and requirements by self at the first level and escalate those which are unresolved - Close the loop on the escalated problem raised by customers by providing the right solution in the quickest possible turnaround time - Solicit and collect feedback from members to analyze where service could be improved Sales role - Lead generation & sales conversion - Identify the right channels and source various sales opportunities through inbound lead follow - up, outbound cold calls and emails - Drive efficiency of lead generation through offline and online marketing - Strike strategic alliances with channel partners - Document sales by creating or updating customer profile records - Close sales and achieve the quarterly targets assigned Administrative role - Manage and assign roles and responsibilities across the customer service, maintenance, and housekeeping teams - Act as the liaison between the community team and operations and facility management contractor for any escalated issues - Prioritize daily issues and effectively delegate responsibilities to make sure deadlines and proper completion is done of tasks - Effectively manage all external vendors and partners and be the one point of contact and communication with all parties involved Event management role - Organise and manage events for the community, fun sessions, social events, create networking opportunities and encourage clients to participate - Collect social proofs through testimonials, referrals, check-ins and content like images and videos - Liaison with event partners on a regular basis to ensure continuity of the events being conducted as well as manage its efficient execution Other responsibilities - Conduct competitive analysis, evaluate the best practices in the co-living space in the market and analyze what new practices can be incorporated internally - Recruit, train and motivate new members / interns - Manage interns, guide them in their work and be responsible for their accountability - Follow-up and control department budget and spending Summary of Experience and Competencies required (knowledge, skill and behaviour) - Possess at least 2 years of experience in hospitality, event management, client facing roles, co-living spaces and / or in the services sector - Strong project management, organization and event management skills is a requirement - Must have experience in leading a team of more than 3/4 people junior associates - Should be a natural leader, comfortable in a multicultural environment, and lead through example - Excellent communication skills, in the written and well as verbal form is a must - Should be able to adapt to changing situations, different types of customers and manage crisis situations - Ability to use existing resources and network extensively, picking up the right connects and using them as and when needed is important - Should possess a pleasing and charming personality, patience, grace and tact - Should have a demonstrated ability to be open to different types of work and responsibilities, understand the startup scenario of a boundary less role and adapt accordingly - Should be highly resourceful and be able to put together things and actions very effectively and efficiently - Have great customer interaction abilities, show willingness to listen and then act - Should be detail oriented, methodical and systematic in work approach Key Performance indicators for the role - No. of sales done(individually & team wise) - Revenue assured - Visit to conversion ratio - No. of self generated leads - %age of revenue from existing vs new business - No. of events conducted - Effectiveness of events - Net promoter score - Complaint Tickets closed Job Types: Full-time, Regular / Permanent Salary: Up to 35,000.00 per month Schedule:

• Day shift

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

• total work: 2 years (Preferred)