Job Description

Training & Quality

Location

Noida, India

Job Title:


Communication Trainer



Communication Trainer

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ROLE: Communication Trainer


DESIGNATION: Communication Trainer


LOCATION: Noida.


YEARS OF EXPERIENCE: 1 to 2 years


Kindly acknowledge the below JD and share the rest of the details pls.


Role and key responsibilities:

Client round is mandatory for this role. Selected candidate will have to train people on Soft Skills and preprocess training Support the Front-Line Recruitment Teams to assess the quality of new hires, using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvement

Key skills and knowledge:

Excellent communication skills (English & Hindi). Data Handling , data interpretation and Data Management. Good people management and Interpersonal Skills. Good knowledge of computers and MS Office (Excel, Power point). Good facilitation and presentation skills Analytical / Quantitative skills Planning and Decision making Ability to prioritize Ability to meet deadlines Multi-tasking Strong organizational and Presentation skills Ability to work under pressure Ability to drive initiatives to closure Ability to deal with all levels of employees with different accents and dialects

Location:


IND Noida - Logix Cyber Park, C 28 & 29, Tower-C
Language Requirements:


Time Type:


Full time

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