Collegedekho Senior Manager Telesales/outbound Process (8 12 Yrs) Bangalore (tele Sales/bpo)
Job Description
Senior Manager Outbound Process - Ensuring team hiring to ensure budgeted numbers- To manage the Deputy manager, Team leaders and Counsellors- Maintaining regular connects to ensure overcoming day-to-day challenges- Due training hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity- Responsible for evaluating Centre s performance with key metrics (attempts / talk time / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.Knowledge Skills :- Hands on experience in building handling large team (50+Team size)- Expertise in outbound process team handling(telesales, telemarketing, education industry)- Build Rapport with team via consultative sales approach- Strong listening, questioning and networking skills.- Report management / analysis / alignment skills (ref:updazz.com)
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Job Detail
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Job IdJD2936104
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear