Job Description

Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

• Are able to collect on past due accounts
• Are very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Possess excellent negotiation and decision making skills; in addition to strong communication skills
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Treat customers with respect and respond with empathy
• Demonstrate sensitivity and compassion in difficult situations
• Demonstrate personal excellence including punctuality, integrity and accountability
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we will:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Invest in you with industry leading training, coaching, and development
• Provide opportunities for professional growth and advancement
• Provide a work environment of high-energy people that are trained, coached, focused, and driven
• Provide paid classroom and on the job training that start on day 1
• Respect and value diversity, integrity, and teamwork

Qualifications:

• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
• Collections experience preferred

New to Chase? See how our specialists make a real difference for our customers:

https://youtu.be/geg-nMdJIHI

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.