Job Description

ABOUT FACTSET

FactSet combines hundreds of databases into a single, powerful information system. It is a one-stop source for financial information and analytics for business analysts, portfolio managers, investment bankers/management firms and other financial professionals to analyze companies, portfolios, markets & economies. FactSet was formed in 1978 and operates out of 64 locations worldwide. FactSet with over $1.5 billion in annual revenues is headquartered in Norwalk, Connecticut and employs nearly 10,000 people worldwide. Our operations extend within North America, Europe, and the Pacific Rim. Since 1996, the Company has been publicly traded on the New York Stock Exchange under the symbol FDS

Responsibilities:

Contact delinquent clients by email & phone - Manage the collections process for assigned accounts which includes reviewing account information, contacting clients about outstanding invoices, and working with internal Legal team and outside collections agencies on the status of outstanding accounts..

Analysis of client accounts & aging report.

Communicate & Assist sales in resolving client billing issues.

Assist with special projects.

Ensures that FDS receives money owed for services

Responds to client requests and inquiries about billing, payment terms. Ensures a high level of customer service to FDS clients

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Required Skills:

Education qualification any degree with Finance/Accounting background

Should have minimum 1+ years of work experience in collections and resolving client billing

Good to have knowledge of Payment applications, Order to cash

Customer service working with internal & external clients

Problem Solving Skills

Excellent verbal and written English communication skills

High attention to detail and organization Invoice/billing accuracy

Proactive work style Completing tasks in a timely and efficient manner

Basic knowledge of excel; Analyze data

Should be willing work in 4 PM to 1 AM shift (IST)

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At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.

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FactSet