Job Description

Job Title: Collection Executive Two Wheeler Loans
Department: Collections
Reporting to: Collections Manager / Area Collection Head
Employment Type: Full-Time Job Summary:
The Collection Executive is responsible for managing and collecting payments from customers with overdue two-wheeler loans. The role involves regular follow-ups, field visits, negotiation, and ensuring timely recovery while maintaining good customer relations and adhering to company and regulatory guidelines. Key Responsibilities:
Handle collections for two-wheeler loan accounts (current, overdue, and delinquent).
Conduct field visits to customers for overdue payments and ensure timely recovery.
Negotiate repayment plans and settlements with customers while maintaining company policies.
Track and update collection status in the system on a daily basis.
Identify and report potential fraud or skip cases to the manager.
Coordinate with repossession and legal teams when required.
Ensure adherence to all regulatory and compliance requirements (RBI / Fair Practices Code).
Maintain strong customer relationships to ensure better recovery and reduce delinquency.
Meet monthly and quarterly collection targets assigned by the management.
Provide feedback to management on field collection trends and customer behavior. Key Skills & Competencies:
Good communication and negotiation skills.
Knowledge of loan collections and recovery process.
Basic understanding of two-wheeler loan products and documentation.
Strong interpersonal and field management skills.
Ability to work under pressure and meet targets.
Basic computer knowledge (MS Office, CRM/collection software). Qualification & Experience:
Education: Minimum 12th pass / Graduate preferred.
Experience: Experienced or Fresher both can apply
License: Must possess a valid two-wheeler driving license and own a two-wheeler.

Skills Required