Collection Executive Post Sales
Year Kolkata, West Bengal, India
Job Description
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We are seeking a skilled and experienced Collection/Post Sales Executive to join our team. The successful candidate will be responsible for managing all tasks related to post-sales activities up to the handover stage. The ideal candidate should have a strong background in giving possession and handing over flats, with a focus on project updates, payment reminders, cancellations, and complaint resolution.
- Post Sales Handover:
- Execute tasks related to post-sales activities up to the handover stage.
- Demonstrate significant experience in giving possession and handing over residential flats.
- Execute tasks related to post-sales activities up to the handover stage.
Project Updates and Communication:- Stay responsible for providing regular project updates to customers.
- Issue timely payment reminders and manage payment-related matters.
- Address cancellations and oversee complaint resolution processes.
- Stay responsible for providing regular project updates to customers.
Customer Service:- Ensure timely and accurate responses to customer service requests, complaints, queries, and requests via phone and email.
- Maintain a high standard of customer satisfaction through effective communication and problem resolution.
- Ensure timely and accurate responses to customer service requests, complaints, queries, and requests via phone and email.
Coordination:- Collaborate with other internal functions to address critical customer queries and concerns.
- Foster effective communication and coordination to streamline processes and enhance customer experience.
- Collaborate with other internal functions to address critical customer queries and concerns.
Requirements
- Minimum of a UG degree
- 3-5 years of experience in a similar role, with a mandatory background in Real Estate.
Benefits
- Competitive salary
- Provident Fund (PF)
- Bonus
1. Post Sales Handover: -Execute tasks related to post-sales activities up to the handover stage. -Demonstrate significant experience in giving possession and handing over residential flats. 2. Project Updates and Communication: -Stay responsible for providing regular project updates to customers. -Issue timely payment reminders and manage payment-related matters. -Address cancellations and oversee complaint resolution processes. 3. Customer Service: -Ensure timely and accurate responses to customer service requests, complaints, queries, and requests via phone and email. -Maintain a high standard of customer satisfaction through effective communication and problem resolution. 4. Coordination: -Collaborate with other internal functions to address critical customer queries and concerns. -Foster effective communication and coordination to streamline processes and enhance customer experience.
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Job Detail
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Job IdJD3241557
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear