ECR directly takes care of contacts received by the Executive Leadership Team and delivers best of the kind customer support to the riders while also continuously updating and closing the loop with senior leadership tagged on the issue.
The COSs need to get along with multiple functions within Uber at a daily level to tackle customer issues of top-segmented rider/ escalated contacts. With phenomenal poise, tact, and a calm mind, these agents drive to turn around customer experience for good.
What the Candidate Will Need / Bonus Points
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