Job Description

• Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the cluster, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+
• Will be responsible for managing a team of 6 FRO - Field Recovery Officers who will be going in field for the recovery of delinquent and defaulted affordable housing loans.
• Will be required to conduct regular field visits to meet with customers to negotiate and ensure clearing off the overdue or settlements.
• The ability to travel to different locations and work flexible hours is essential for this position.
• Work closely with other departments to identify and address potential issues that may affect collections.
• Coordinate with the legal team to affix legal notices and take legal action, if necessary.
• Maintain accurate records of all collection's activities and customer interactions.
• Manage customer complaints and concerns related to collections.
• Ensure compliance with all applicable laws and regulations.

Skills Required