Will be responsible for managing the Hard Bucket Recovery of delinquent and non-performing loans within the cluster, while ensuring compliance with all applicable laws and regulations i.e. Bucket 2+
Will be responsible for managing a team of 6 FRO - Field Recovery Officers who will be going in field for the recovery of delinquent and defaulted affordable housing loans.
Will be required to conduct regular field visits to meet with customers to negotiate and ensure clearing off the overdue or settlements.
The ability to travel to different locations and work flexible hours is essential for this position.
Work closely with other departments to identify and address potential issues that may affect collections.
Coordinate with the legal team to affix legal notices and take legal action, if necessary.
Maintain accurate records of all collection's activities and customer interactions.
Manage customer complaints and concerns related to collections.
Ensure compliance with all applicable laws and regulations.