Job Description

• Responsible for Collection from Unsecured and Secured Loan Over dues
• Ensure Proper Planning and Allocation of Overdue for effective Recovery through

strong execution

• Ensure the recovery targets are met, as decided by the Collection Manager.
• Manage the complete recovery & collection process as per the Collection Policy
• Drive collection strategy for the area/ branches, Prepare action plan for the

branches with high Over dues

• Monitor receivables & collections and provide updates of receivables with

appropriate details

• Co-ordinate with Distribution team and backend collection team for effective

OD collection

• Co-ordinate with Vigilance for legal cases for collections
• Drive preventive Collections in the Cluster
• Train the Collection team on the updates on the Products and Policies and need to

Nurture them

• Conduct Collection Review periodically as specified time to time
• Timely Hiring
• Monitor receivables and collections and provide updates of receivables with

appropriate details

• Follow up with Branch staff and Field Collection staff to monitor & track status

of collections

• Ensure maximum number of accounts is collected through follow ups and other

defined communication techniques

• Engage in conducting field investigations and collecting delinquent accounts
• Work on Critical cases, getting it recovered from the customers.
• Trace out of absconded default customers and initiate recovery process
• Analyse and solve problems on a daily basis and keep track of all doings for future

references

• Co-ordinate with tele-calling team to ensure an effective tele-calling process for

effective collection follow ups & recoveries.

• Write-off of Nominee recovery cases, which are not recoverable even after taking

all the efforts; run Write-Off recovery programs with involvement of relevant
departments

Skills Required