Job Description

Job Summary . Cluster Manager - Debt Management Services - Consumer/Senior Cluster Manager - Debt Management Services - Consumer Job Purpose \'This position is open for Bajaj Finance Ltd\' Job Duties & Key Responsibilities . Duties and Responsibilities - \'. To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned. . Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified. . Ensuring legal guidelines are complied for entire collection structure in letter and sprits. . Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. . Ensure adherence to the Code of Conduct. . Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. . Keeping the write off per cent within risk pricing. . Control GCL portfolio in terms of bucket flows. . Handle customer issues escalations. . Feed back on credit policy based on market conditions. . Approve waivers on PI as per delegation matrix. . Ensuring documented feedback and action taken on all cases in soft buckets. . Ensuring adequate \'Feet on Street\' availability area-wise / bucket-wise / segment-wise. . Manage and put support mechanism for legal / police issues. . Ensuring audit queries are complied with ensuring corrective and preventive action. . Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. . Recruitment of collection officers / area managers. . Constant evaluation of collection officers/area managers.\' Required Qualifications and Experience . \'. People Management skills. . Demonstrated success & achievement orientation. . Excellent communication skills. . Negotiation Skills . Strong bias for action & driving results in a high performance environment. . Demonstrated ability to lead from the front. . Excellent relationship skills. . Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. . Exceptionally high motivational levels and needs to be a self- starter. . Working knowledge of computers.\'

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