Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

We are looking for a highly motivated and passionate Cloud Solution Architect focusing on Azure Core and extensively working on On-prem technologies to join the Customer Success Unit within the India Subsidiary. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft India customer base. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within customers.

Responsibilities

Customer Centricity

• Customer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Azure Core expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Core value proposition and get value from their investment in the Microsoft technology.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Core technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.

Qualifications

Must have proven troubeshooting experience and strong understanding of:

• Windows System Administration & Configuration
• Networking (TCP/IP, DNS, DHCP)
• Registry
• File Storage
• User Accounts and Access Control (Active Directory)
• Event Logs and Auditing
• Performance, Resource Monitor

Additional or Preferred Qualifications

• Microsoft Technology Certifications
• Experience in one or more of these areas desirable:
  Automated installation of Windows
  User Profile management
  Windows Update management
  Remote Desktop Services configuration and management
  Clustering
  Printing configuration and management
  Hyper-V management and VM deployment
  Application installation and management
  Windows backup and VSS
  PowerShell scripting
  Active Directory topology and management
  Troubleshooting performance issues using PerfMon and other tools

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.